Why an MBA in Hospitality Management Complements Healthcare Leadership
Although an MBA in Hospitality Management seems limited to resorts or tourism, the principles behind it have been applied in revolutionary ways to other professions — including the field of health care. An increasing number of healthcare professionals are obtaining the MBA in Hospitality Management degree to enhance the patient experience while practicing clinical care. At the same time, there is an unprecedented demand for MBA graduates in healthcare management.
By completing an MBA in healthcare management, you will learn about service excellence, one of the lessons learned by the hospitality industry. This includes the “patient as guest” view exhibited by the hospitality industry and is a direct benefit of an MBA in Healthcare Management.
Hospitals require people with operational expertise, which is what you will learn through your MBA in Hospital Administration. In your MBA in Hospital Administration, you will study resource allocation, patient flow, and staff management. Conversely, an MBA in Hospital and Healthcare Management enhances your ability to deliver empathic patient care, as it provides you with an understanding of financial management in addition to clinical care. An MBA in Hospital Management mirrors the front and back-office operations of a hotel; therefore, an MBA in Hospitality Management can serve as an additional advantage over other professionals working in clinical settings.
For those looking to specialize, an MBA in Healthcare Management concentrates on medical economics and compliance with regulations. In contrast, an MBA in Hospital Administration and Healthcare Management focuses on patient safety and quality assurance within a facility. An MBA in Hospital and Healthcare Management combines service system designs with clinical governance. Additionally, as an MBA in Hospital Management, you will learn about the areas of supply chain, human resources, and the patient experience, all of which are typically covered in-depth in an MBA in Hospital and Healthcare Management.
Why combine both fields?
An MBA (Master of Business Administration) in Hospitality Management (HM) can emphasize on being customer-centric and develop the same patient-centric approach a patient expects. Many hospitals that hire individuals for healthcare management MBA positions today are looking for empathetic leaders. Graduates of an MBA (Hospital Administration) program may use Hospitality Management concepts such as redesigning the waiting room into a calming area with the addition of features such as concierge desks and training the staff how to “recover” from poor guest service delivery.
In the last few years, an increasing number of specialized degrees have emerged, including an MBA with hospitality electives. Many MBA (Hospital Administration) or MBA (Healthcare Management) programs now include courses on luxury service standards. Also, many MBA (Hospital Administration) and MBA (Healthcare Management) programs include the opportunity to complete an internship with a high-end hotel chain. An MBA Hospital Administration combined with Hospitality Management, therefore, provides a truly unique and differentiating advantage. By learning how to provide “patient-centered care,” a Master's of Business Administration (MBA) in hospital management (HM) in conjunction with an MBA (HM) philosophy will ultimately create a new type of “patient-centered care.”
The Key Takeaway:
To be an effective and successful leader of today's hospitals, you need to combine an MBA in Hospitality Management with any other type of healthcare management MBA or any type of hospital administration program.
Your patients will view themselves as guests of honor!